Terms & Conditions

Welcome to ETC Chauffeurs. These Terms & Conditions ("Terms") outline the rules and regulations for booking and using our transportation services. By using our website, app, or any of our services, you agree to these Terms. Please read them carefully to understand your rights and obligations. If you have any questions, contact us at ETC Chauffeurs.

GENERAL TERMS & CONDITIONS

1. APPLICATION

• 1.1 These Terms govern the services ETC Chauffeurs provides and define the relationship between ETC Chauffeurs and its Customers.
• 1.2 These Terms supersede any prior agreements and, along with any referenced documents, represent the entire agreement between ETC Chauffeurs and its Customers.
• 1.3 By booking with ETC Chauffeurs, you agree to these legally binding Terms.

2. DEFINITIONS

• 2.1 “Account” means the financial credit extended to Account Customers by ETC Chauffeurs.
• 2.2 “Account Application Form” refers to the form to be completed by Customers to apply for an Account.
• 2.3 “Account Customer(s)” denotes customers with approved credit accounts.
• 2.4 “Additional Charges” include ancillary fees such as surcharges, cancellation fees, parking fees, congestion charges, and others.
• 2.5 “Company” means ETC Chauffeurs, located in Manchester.
• 2.6 “Customer(s)” refers to individuals or businesses who make a booking for transportation services.
• 2.7 “Fare(s)” denotes the cost of a booking or transportation service.
• 2.8 “Transportation Service(s)” refers to chauffeur-driven rides from a collection point to a destination point.
• 2.9 “Private Hire Licensing Law” encompasses relevant laws governing private hire operators, including the Private Hire Vehicles (Manchester) Act 1998.

3. NATURE OF RELATIONSHIP - PRIVATE HIRE BOOKING SERVICE(S)

• 3.1 ETC Chauffeurs operates as a Private Hire Operator, accepting bookings for transportation services.
• 3.2 Customers are individuals or entities making a booking with ETC Chauffeurs for Transportation Services.
• 3.3 ETC Chauffeurs is responsible for the performance of booked services and operates under applicable laws.

4. COMPANY OBLIGATIONS - PRIVATE HIRE BOOKING SERVICE(S)

• 4.1 ETC Chauffeurs, as a licensed Private Hire Operator, invites and accepts bookings in compliance with Private Hire Licensing Law.
• 4.2 ETC Chauffeurs confirms the acceptance of bookings to Customers by legal requirements.
• 4.3 Upon accepting a booking, ETC Chauffeurs engages licensed drivers and vehicles to provide transportation services.
• 4.4 ETC Chauffeurs determines the manner of performance for transportation services, ensuring compliance with regulations.
• 4.5 ETC Chauffeurs Luxury Chauffeurs reserves the right to refuse a booking request or withdraw a Transportation Service by applicable laws.

5. CUSTOMER OBLIGATIONS - PRIVATE HIRE BOOKING SERVICE(S)

• 5.1 Customers must provide accurate information when making a booking.
• 5.2 Customers must pay Fares and Additional Charges under the agreed terms.
• 5.3 Additional Charges may apply for:
  • - Airport parking expenses during Transportation Services.
  • - Cancellation after booking acceptance.
  • - Congestion or Ultra Low Emission Zone (ULEZ) charges.
  • - Surcharges for specific services (e.g., airport transfers, holiday bookings, peak demand).
  • - Variations to the original booking.
  • - Waiting time or other customer-related expenses.
• 5.4 Unless holding an Account, payment must be made upon completion of the Transportation Service.
• 5.5 Payment may be collected via credit or debit card using our Communication Software.
• 5.6 Complaints can be submitted by email to ETC Chauffeurs at [email protected]

6. ACCOUNTS - PRIVATE HIRE BOOKING(S)

• 6.1 ETC Chauffeurs may offer Account services to eligible customers.
• 6.2 Account Customers must complete an Account Application Form to be considered.
• 6.3 Approved Account Customers may receive a line of credit for Transportation Services.
• 6.4 Account Customers must ensure only authorised personnel use their accounts.
• 6.5 Account Customers must settle all invoices within 30 working days of receipt.
• 6.6 ETC Chauffeurs reserves the right to terminate an Account service at any time for any reason.
• 6.7 All obligations under the Account remain until all payments due are settled in full.

7. FORCE MAJEURE

• 7.1 ETC Chauffeurs is not liable for delays or non-performance due to events beyond its control, including but not limited to weather, strikes, civil unrest, or other force majeure events.

8. INSURANCE

• 8.1 ETC Chauffeurs maintains all necessary insurance policies for its operations.
• 8.2 Customers are responsible for ensuring proper insurance coverage for any goods or items they transport.

9. INTELLECTUAL PROPERTY RIGHTS

• 9.1 ETC Chauffeurs retains all intellectual property rights for its materials, software, and branding.
• 9.2 Customers must not use ETC Chauffeurs' intellectual property without proper authorisation.

10. DATA PROTECTION AND PRIVACY

• 10.1 ETC Chauffeurs complies with data protection laws, including GDPR.
• 10.2 Customers' data is processed following the company's Privacy Policy.
• 10.3 Customers can request a copy of ETC Chauffeurs' Privacy Policy at any time.

11. JURISDICTION

• 11.1 These Terms are governed by the laws of England and are subject to the exclusive jurisdiction of English courts.

ASSORTED TERMS

• - Online Bookings: We request a minimum of 6 hours' notice for online bookings. For bookings with less than 3 hours' notice, call our helpline at +44 161 399 0638.
• - Responsibility: We aim for punctuality but cannot guarantee on-time arrivals due to circumstances beyond our control.
• - Damage and Valeting: Customers are responsible for any damage caused to vehicles and will be billed for repairs or valeting costs.
• - Insurance: Our vehicles are insured for passenger and third-party claims. However, customers' belongings are carried at their own risk.
• - Lost Property: We maintain a lost property book at our office and will endeavour to return lost goods to customers.
• - Non-smoking Policy: Smoking is prohibited in all ETC Chauffeurs vehicles.
• - Surcharges: Additional charges may apply for bookings on bank holidays or during premium events.
• - Complaints: Customers should report complaints within 7 days after booking. We aim to resolve complaints amicably.

BOOKING TRANSPORTATION SERVICES

• - Booking Confirmation: ETC Chauffeurs provides booking confirmations in compliance with PRIVATE HIRE OPERATOR CONDITIONS (Manchester City Council).
• - Payments: All payments must be made to ETC Chauffeurs. Our chauffeurs do not collect fares.
• - Cancellations and Refunds: Cancellations made more than 24 hours before the booking are refundable. Cancellations made within 24 hours may result in a partial or complete loss of the booking fee.

PAYMENT TERMS

• - VAT: All prices are exclusive to VAT.
• - Payment Methods: We accept most credit or debit cards, including American Express. BACS transfers must be received before bookings are undertaken.
• - Wedding Bookings: A 25% deposit is required for wedding bookings, with the balance due 14 days before the booking.
• - Credit Card Statement: Charges will appear as "ETC Chauffeurs"
• - Preauthorisation: We may pre-authorize credit cards to ensure sufficient funds.

BUSINESS ACCOUNT CUSTOMERS

• - Invoices: Must be paid within 30 days of receipt.
• - Monthly Payments: Business account customers may pay monthly.
• - Late Payment Charges: We reserve the right to charge interest at 8% above the Bank of England base rate for overdue payments.

WAITING TIME POLICY

• Street Address Pickup: 15 Minutes Complimentary waiting time from pickup time.
  (£30 per hour applies for extra wait)
• Airport Pickup: 1 Hour Complimentary waiting time from when flight has arrived.
  (£30 per hour applies for extra wait)
• Train Station Pickup: 30 Minutes Complimentary waiting time from when train has arrived.
  (£30 per hour applies for extra wait)
• Hourly Service: Standard hourly rates apply for any additional hours required.

CANCELLATION AND REFUND POLICY

• - 24 Hours Notice: Cancellations made more than 24 hours before the booking are refundable.
• - Less Than 24 Hours: Cancellations made within 24 hours may result in a 50% non-refundable charge.
• - No-Show: If a customer does not appear at the designated pickup point, any paid funds will be non-refundable.

CONSUMER RIGHTS

• - Customers have statutory rights regarding service quality and professionalism. Refer to the Citizens' Advice Bureau for more information.

COMPLAINTS

• - Customers should report complaints as soon as possible, but no later than 7 days after booking.
• - We will work to resolve complaints amicably and may offer refunds or account credits.

INTELLECTUAL PROPERTY RIGHTS AND LICENCE

• - All intellectual property rights, including trademarks and copyrights, are owned by ETC Chauffeurs.
• - Customers must not use ETC Chauffeurs' intellectual property without proper authorization.

DATA PROTECTION AND PRIVACY

• - Personal data is processed per ETC Chauffeurs' Privacy Policy.
• - Third-party payment processors are responsible for their errors and are not controlled by ETC Chauffeurs.

COOKIES AND PRIVACY

• - By using our website, you agree to our use of cookies. Refer to our Privacy Policy for details.

PROMOTION TERMS

• - ETC Chauffeurs may offer promotional rides or rewards from time to time. We reserve the right to remove promotions if fraudulent activity is suspected.